Terms of Service

Effective Date: 3/1/2025
Last Updated: 3/1/2025

1. Introduction

Welcome to Elevate Mental Health Services. By accessing or using our telehealth services, website, or scheduling an appointment, you agree to these Terms of Service. If you do not agree, please do not use our services.

Our services are provided by licensed Psychiatric Mental Health Nurse Practitioners (PMHNPs) offering telehealth-based mental health care.

2. Services Provided

We offer virtual mental health care, including:

  • Psychiatric evaluations and medication management

  • Telehealth therapy and mental health support

  • Diagnosis and treatment of mental health conditions

  • Prescriptions (including controlled substances, where permitted by law)

All appointments are conducted via HIPAA-compliant telehealth platforms.

3. Eligibility for Services

To receive care, you must:

  • Be 18 years or older (or have parental/guardian consent for minors).

  • Be located in a state where our providers are licensed to practice.

  • Have a stable internet connection for video appointments.

  • Provide accurate and up-to-date personal and medical information.

We reserve the right to refuse service if a patient provides false information or is deemed inappropriate for telehealth services.

4. Payment, Insurance, and Cancellations

A. Insurance and Out-of-Pocket Payments

  • We accept most major insurance plans through Headway.

  • Out-of-pocket sessions cost $100 per evaluation.

  • Superbills are available upon request for out-of-network reimbursement.

B. Payment Methods

  • Credit/debit cards, FSA/HSA cards are accepted.

  • All payments are due at the time of service.

C. No-Show and Cancellation Policy

  • Cancellations within 24 hours of your appointment may be subject to a $50 late cancellation fee.

  • No-shows without notice may be charged the full session fee.

Exceptions may be made for emergencies.

5. Telehealth Disclaimers

  • Telehealth may not be appropriate for all conditions. If a higher level of care is needed, we may refer you to in-person providers.

  • We do not provide emergency services. If you are experiencing a crisis, call 911 or go to the nearest emergency room.

  • Controlled substance prescriptions are subject to state and federal laws and may require periodic in-person evaluations.

6. Confidentiality and Privacy

  • Your medical records are protected under HIPAA and remain confidential.

  • We will not share your information without your consent, except as required by law (e.g., mandated reporting, legal orders).

  • Secure, HIPAA-compliant telehealth platforms are used to protect your data.

For details, view our Privacy Policy.

7. User Responsibilities

By using our services, you agree to:

  • Provide honest and accurate medical information.

  • Use a private space for telehealth sessions to ensure confidentiality.

  • Follow provider recommendations for treatment and medication.

  • Not record or distribute telehealth sessions without consent.

Failure to follow these terms may result in termination of services.

8. Limitation of Liability

  • Elevate Mental Health Services is not responsible for technical issues (e.g., internet disruptions) that prevent a telehealth session.

  • We do not guarantee treatment outcomes—mental health care effectiveness varies per individual.

  • We are not liable for decisions made based on telehealth consultations.

9. Changes to Terms of Service

We may update these Terms of Service periodically. Any changes will be posted with a revised effective date.

Continued use of our services after updates constitutes agreement with the revised terms.

10. Contact Information

For questions or concerns regarding these Terms of Service, please contact:

Elevate Mental Health Services
Email: admin@elevatementalhealthservices.com
Phone: 909-206-2362
Website: elevatementalhealthservices.com

Download our Terms of Service as a PDF here.