Privacy Policy
Effective Date: 3/1/2025
Last Updated: 3/1/2025
1. Introduction
Welcome to Elevate Mental Health Services. Your privacy is important to us, and we are committed to protecting your personal and health information in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state and federal laws.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, use our telehealth services, or interact with us in any way.
By using our services, you consent to the practices described in this policy. If you do not agree, please do not use our services.
2. Information We Collect
We collect various types of information to provide you with healthcare services, ensure compliance, and improve our offerings.
A. Personal Information
Full Name
Date of Birth
Mailing Address
Phone Number
Email Address
Emergency Contact Information
B. Health Information (Protected Health Information - PHI)
Medical history, diagnoses, and treatment records
Prescription details
Symptoms and progress notes
Healthcare provider referrals
C. Payment & Insurance Information
Insurance provider details (if billing through Headway)
Billing address
Credit/debit card information (for self-pay patients)
Flexible Spending Account (FSA) or Health Savings Account (HSA) details
D. Technical & Usage Data (If Applicable)
IP address and device information
Website cookies and analytics (if enabled on our site)
Communication records (emails, messages, and phone calls with our practice)
3. How We Use Your Information
We use your data for the following purposes:
To Provide Telehealth Services: Diagnose, treat, and manage your mental health needs.
To Process Payments: Handle billing for self-pay patients or verify insurance claims through Headway.
To Improve Services: Analyze feedback and patient engagement for service enhancement.
To Communicate with you: Appointment reminders, follow-ups, and health-related notifications.
To Ensure Compliance & Legal Obligations: HIPAA, insurance audits, and public health reporting.
We never sell or rent your personal health information to third parties.
4. How We Protect Your Information
We implement industry-standard security measures to protect your data from unauthorized access, disclosure, or misuse, including:
HIPAA-compliant telehealth platforms (CharmHealth, Headway, etc.).
Data encryption for all electronic records.
Secure patient portals for communication and document exchange.
Restricted access for staff based on role and necessity.
Regular security audits to ensure ongoing compliance.
If a data breach occurs, we will notify affected individuals and authorities as required by law.
5. Sharing Your Information
We may share your information under the following circumstances:
With Healthcare Providers – To coordinate your care with other medical professionals (with your consent).
With Insurance Companies – If you use Headway or submit a superbill for out-of-network reimbursement.
With Legal Authorities – If required by law (e.g., court orders, subpoenas, or mandated reporting for safety concerns).
With Your Authorized Representatives – If you designate a family member or caregiver to access your records.
We never share your information for marketing purposes without your consent.
6. Your Rights Over Your Data
As a patient, you have the following rights under HIPAA and other applicable laws:
Right to Access & Review: You can request a copy of your medical records.
Right to Request Corrections: If information is inaccurate, you may request an update.
Right to Restrict Processing: You can ask us to limit how we use your data in certain situations.
Right to Receive a Superbill: If you pay out-of-pocket, we can provide a superbill for insurance reimbursement.
Right to Withdraw Consent: You may revoke authorizations for sharing your data at any time.
To exercise these rights, please contact us at:
Email: admin@elevatementalhealthservices.com
Phone: 909-206-2362
7. Cookies & Online Tracking
If our website collects cookies or tracking data, we use this information for:
Website analytics (e.g., Google Analytics) to improve user experience.
Security monitoring to detect unauthorized access.
You may disable cookies in your browser settings.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted with a revised effective date. If significant changes occur, we will notify patients via email or website announcements.
9. Contact Information
For questions or concerns regarding this Privacy Policy or your rights, contact us at:
Elevate Mental Health Services
Email: admin@elevatementalhealthservices.com
Phone: 909-206-2085
Website: elevatementalhealthservices.com
Download our Privacy Policy as a PDF here.